Privacy Policy of proximuse

At proximuse, we collect various types of information to provide you with the best possible experience on our website. This includes personal data that you voluntarily provide to us, such as your name, email address, phone number, and any other details you submit through our contact forms, newsletter subscriptions, or account registration processes. We also automatically collect certain technical data when you visit our site, including your IP address, browser type and version, operating system, referring URLs, pages viewed, time spent on each page, and the date and time of your visit. Additionally, we may collect information through cookies and similar tracking technologies, which help us understand user behavior and improve our services. We do not knowingly collect sensitive personal data unless explicitly required and consented to by you. All data collection is carried out in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) as applicable in Belgium and the European Union.

The personal information we collect is used for a variety of purposes, all aimed at improving your experience and the quality of our services. Specifically, we use your data to operate, maintain, and improve our website and its content related to mobile operator top-ups in Belgium. We use your contact information to respond to your inquiries, send you newsletters or updates you have subscribed to, and provide customer support. Technical data and analytics information help us understand how visitors interact with our site, enabling us to optimize page layouts, content relevance, and overall site performance. We may also use your data to detect and prevent fraud, abuse, or security incidents. We do not sell, rent, or trade your personal information to third parties for their marketing purposes. Any use of your data beyond the purposes stated in this policy will only occur with your explicit prior consent.

Your personal data is stored securely on servers located within the European Economic Area (EEA). We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations. For example, data submitted through contact forms is typically retained for up to 24 months unless you request earlier deletion. Technical logs and analytics data are generally stored for a period of 12 months. Once the retention period expires, your data is securely deleted or anonymized so that it can no longer be associated with you. We implement appropriate technical and organizational measures to ensure that stored data is protected against unauthorized access, accidental loss, destruction, or damage. If you wish to know more about our data retention schedules or request the deletion of your data, please contact us at [email protected].

Under applicable data protection legislation, including the GDPR, you have a number of important rights regarding your personal data. You have the right to access the personal data we hold about you and to receive a copy of that data upon request. You have the right to rectification, meaning you can ask us to correct any inaccurate or incomplete information. You have the right to erasure, also known as the right to be forgotten, which allows you to request the deletion of your personal data under certain circumstances. You also have the right to restrict or object to the processing of your data, as well as the right to data portability, which enables you to receive your data in a structured, commonly used, and machine-readable format. If you have provided consent for any data processing activities, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

Our website may use third-party services to enhance functionality, analyze traffic, and improve user experience. These services may include web analytics tools such as Google Analytics, advertising platforms, social media plugins, and content delivery networks. These third-party providers may collect and process certain data about your visit, including your IP address, browser information, and browsing behavior, in accordance with their own privacy policies. We carefully select our third-party partners and ensure they comply with applicable data protection standards. However, we are not responsible for the privacy practices of these external services. We recommend that you review the privacy policies of any third-party services you interact with through our website. We do not share your personally identifiable information with third parties except where necessary to provide our services, comply with legal obligations, or protect our legitimate interests. Any data transfers to countries outside the EEA are conducted with appropriate safeguards in place.

At proximuse, we take the security of your personal data very seriously. We implement a range of technical and organizational measures designed to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include the use of SSL/TLS encryption for data transmitted between your browser and our servers, secure server infrastructure with regular security updates and patches, access controls that limit data access to authorized personnel only, and regular security audits and vulnerability assessments. Despite our best efforts, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, while we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify you and the relevant supervisory authority without undue delay, as required by the GDPR.

Our website and services are not directed at children under the age of 16. We do not knowingly collect, use, or store personal information from children under 16 years of age. If you are a parent or guardian and you believe that your child has provided us with personal data without your consent, please contact us immediately at [email protected]. Upon verification, we will take prompt steps to delete such information from our records. We encourage parents and guardians to monitor their children's online activities and to help enforce this policy by instructing their children never to provide personal information on our website without their permission. If we become aware that we have inadvertently collected personal data from a child under the age of 16, we will take all reasonable measures to erase that data as quickly as possible in compliance with applicable laws.

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make significant changes to this policy, we will update the last modified date at the top of this page and, where appropriate, notify you through a prominent notice on our website or via email. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website after any changes to this policy constitutes your acceptance of the updated terms. If you do not agree with the revised policy, you should discontinue your use of our website. For any questions about updates to this policy or our data practices in general, please reach out to us at [email protected]. We are always happy to address your concerns and provide further clarification.